BEFORE you contact us, here are some answers to common questions :)

When will I receive my tracking number?

You will usually receive your tracking number within 1 to 2 days.

Why isn't my tracking number working?

It may take up to 5 days for your tracking number to activate once you receive it.

How fast is the delivery time?

5-15 Days depends on where you are

What is the exchange/return policy?

We value our customer experience. If you have any problems with our products, we will gladly fully refund you.

If you still have a question contact us on: firemood.diffuser@gmail.com